Terms & Conditions

Paws ‘n’ Chores provides customers with an easy way to browse and find a dog walker, pet sitter or pet carer in Liverpool. However, before you use our service, you must carefully review the terms and conditions set out below.
These terms may be changed or updated at any time. Whilst we endeavour to ensure that information on the site is correct and updated, we do not warrant its accuracy and completeness. We may make changes to terms and conditions and rates of Paws ‘n’ Chores on this site at any time without notice. You should take appropriate steps to verify any information before acting on it.
By entering and using the site, you indicate that you accept these terms and that you agree to be bound by them. Your use of the site and its services is entirely subject to your compliance with these terms. If you do not agree with these terms, do not access the site or use the service.
The pet owner is to make full disclosure of any quality or characteristic problems which might make your dog not suitable for walking including behavioural or health problems, antisocial behaviour including aggression, incontinence or lack of house training, excessive loud barking or whining. Failure on the part of the owner to disclose any matter which might render owner’s dog unsuitable for walking will be deemed a material omission amounting to a fundamental breach of our agreement.
We make every effort to contact the owner in the event of an emergency. We recommend owners provide us with a contact number of a trusted third party should we be unable to make contact. However, I reserve the right to make decisions regarding your dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. Owner is responsible for payment of any veterinary fees incurred by Paws ‘n’ Chores.
Terms & conditions general
1. All clients will be deemed to have accepted Paws ‘n’ Chores terms and conditions (as laid out here) on signature of the contract.
2. Paws ‘n’ Chores will not confirm any booking until a consultation has been carried out with the client and the contract, with full details of client requirements, has been signed by the client.
3. Full payment for services (agreed either at time of booking or subsequently) is to be made within 7 days of receipt of invoice or, by the date specified on the invoice (for dog walking clients) via cash, cheque or bank transfer. If payment is not made within this time 2.5% of the total bill will be added for each day that payment is overdue.
4. The client must provide all items necessary for pets to be adequately cared for in the client’s absence. (i.e., food, medication, leads, tags, collars, cat litter etc). Should pets require any additional supplies whilst in the care of Paws ‘n’ Chores, these will be purchased and added to the bill.
5. If it is necessary for keys to be picked up or dropped off in order to complete an assignment charges will be applied for each trip.
6. The client must provide Paws ‘n’ Chores with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Paws ‘n’ Chores reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.
7. The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Paws ‘n’ Chores.
8. Paws ‘n’ Chores must be alerted to any behavioural problems with their pets at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract.
9. Although Paws ‘n’ Chores holds Public Liability insurance, wherever possible pets should be insured by the client. Paws ‘n’ Chores reserves the right to refuse a booking for any animal which is not insured.
10. Paws ‘n’ Chores will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Paws ‘n’ Chores cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.
11. For flea situations involving a clients pet:
Clients acknowledge and agree that, to the extent any situation arises where the clients pet introduces fleas into a our home, the client will be billed for any amount to reimburse costs incurred attendant thereto. These costs may include, but are not limited to, costs associated with treating any resident animals and/or home for fleas or flea prevention. It is the responsibility of all clients to disclose any knowledge of flea issues associated with their pets to Paws ‘n’ Chores before any service is rendered.
12. With house sitting services, if the client returns early for any reason no reductions in fee will be made.
Dog walking terms & conditions
1. Dog walking will consist of exercise on the lead as agreed. In the case of extreme weather conditions, e.g. heavy rain or snow; pet injury/illness; or on client request; the dog will be given a shorter walk and the rest of the visit will be spent inside with client-approved activities.
2. Pop-in visits will be for 30-60 minutes and will allow the dog time outside to relieve him/herself. Again, the remainder of the visit will be spent inside with client-approved activities.
3. Cancellations – for cancellations of walks for a period of 1 week or more one months notice is required. For cancellations of 1 or 2 days walks a weeks notice is required. If the required notice is not given charges will be applied in full for the cancelled period.
4. All dogs being exercised must be fully vaccinated and on a regular flea and worm control regime.
5. All dogs being walked will undergo a trial period to ensure that they are adequately trained and socialised.
6. Paws ‘n’ Chores reserves the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the walker and/or other dogs.
7. We will not feed deep chested dogs in the hour presiding or after a walk because of the risk to your dog of gastric torsion.
8. We will normally collect a key to your property during your initial consultation. If a key is not available at this time a charge of £5 will be charged to cover fuel and wear and tear on our vehicle for the additional journey required.
9. No more than 2 dogs (from the same household) will be walked at one time.
Paws ‘n’ Chores responsibilities
1. We agree to provide our services in a reliable, caring and trustworthy manner.
2. We can accept no responsibility for security of the premises, any losses or damages.
3. We will not let your dog(s) off his/her lead for extra safety.
4. We will not be responsible for any damage incurred by your dog(s) escaping because of a faulty lead/collar, or a collar that is not properly fitting.
5. We will not be held responsible for any damage to your property, or that of others, caused by your dog(s) during the period in which they are in our care.
6. We agree to love and care for your dog(s) whilst you are absent.
Client authorisation
1. I agree to provide keys/arrange for keys to be available for Paws ‘n’ Chores for the dog walking/pop-in visit appointment.
2. I authorise Paws ‘n’ Chores to obtain any emergency veterinary care that may be necessary during the time spent with my pet(s). I understand that every effort will be made to contact me prior to obtaining emergency care. I accept responsibility for any charges related to this emergency care. I also authorise Paws ‘n’ Chores to use an alternative veterinarian if my regular veterinarian is unavailable.
3. I agree to reimburse Paws ‘n’ Chores for any additional fees for providing emergency care, as well as any expenses incurred for unexpected visits, transportation, housing, food, or supplies.
4. I, the pet owner will be responsible for any medical expenses and damages resulting from an injury to the dog walker or other persons by my pet(s). I, the pet owner agree to indemnify and hold harmless Paws ‘n’ Chores in the event of a claim by any person injured by my pets(s).
5. I agree to notify Paws ‘n’ Chores of any concerns/complaints within 24 hours of any appointments.
6. I realise I must give a minimum of 24 hours notice to cancel any appointments or the full amount will be collected.